How many servings are your meals?
Our meals are single serving and perfectly sized for 1 person to enjoy at 1 sitting. We also offer buying in bulk which is designed to feed multiple people for extra mealtime flexibility. These delicious, ready-to-heat options can help you bulk up existing meals, simplify home cooking, or even build an entire meal—the choice is yours!
Please note: We always recommend consulting your physician or nutritionist if you have any specific health concerns.
How long do the meals last?
Our meals are chef prepared and delivered fresh, so typically they have a refrigerated shelf life of about 3-5 days. Select items (such as seafood) are best eaten first, so we’ll add a badge on the package to let you know. We usually suggest enjoying these meals within the first few days of receiving your order. If you’re ever unable to finish your meals within their shelf life, you can always pop them into the freezer for extended storage. Just be sure to microwave your meal straight from the freezer and add a few extra minutes to reach the 165° F internal temperature we recommend.
How do I heat up my meals?
Your meals will come to you fully prepared so you just have to heat them up in the microwave. Generally, the meals heat up in about 3 minutes (depending on your microwave). If you’re unsure, start at 2 minutes and heat in 30–second increments until the meal reaches an inner temperature of 165° F. Our meals are packaged to be heated in the microwave (for the ultimate convenience), but you can heat them in the oven if you’d like. Just so you know, our current meal containers aren’t safe for the oven or stovetop, so you’ll have to transfer your food to heat it up.
How does shipping work?
To help guarantee your meals arrive in the freshest condition, there is a small shipping fee associated with your order. We deliver to all states within the continental U.S., and our shipping partners offer delivery every Tuesday of the week.
How does subscription work?
Every week you get to pick your selection of meals from our weekly rotation of options. Choose any number of meals between 6 and 12 per week, with meals as low as $11.50 each. You’ll pick the most convenient delivery week for you, and we’ll ship your chef-cooked meals right to your doorstep! If you ever need to skip or cancel a week, or size your order up or down, it’s easy to make changes to your upcoming delivery before the weekly deadline.
How soon can I get my first order?
We deliver every Tuesday of each week. Our cutoff for any new or modified orders is Friday at 11:59 pm CT, one week prior to delivery. Meaning, this Friday’s cutoff is for the food that arrives next week.
After your first order, you’ll start receiving a box of food every week! You will always have until our Friday cutoff to modify the order, including the meal selections, plan size, and billing and shipping information.
We need a few days of lead time because all meals are completely made fresh-to-order by our chefs. We wait until after the cutoff to order ingredients, so we can assure our ingredients are fresh and we don’t have too much.
Are meals fresh or frozen?
Always fresh. We deliver the meals in insulated boxes filled with frozen gel packs designed to keep your food at refrigerated temperatures through transit. Once you receive your meals, you should place them in the fridge ASAP. Once in the fridge, they are good for at least the next 3-5 days. Our meals are intended to be enjoyed fresh for optimal quality, we do not recommend freezing.
How much does a week of meals cost?
We offer different plan sizes of delicious meals delivered to you each week! Our meals start at just $11.50 per serving.
6 meal plan = $12.50
7-8 meal plan = $12.00
9-10 meal plan = $11.75
12+ meal plan = $11.50
How are my meals packaged?
All of our meals are delivered to you in completely BPA-free CPET individual plastic containers!
CPET stands for Crystallizable PolyEthylene Terephthalate. These plastics are safe for food storage as well as heating in the microwave or oven. They are also designated as recyclable 1, so go ahead and put them in the recycling bin after you’ve enjoyed the meals!
We ship our meals in insulated boxes with gel packs that will keep the box at refrigerated temperatures for quite a long time! We thoroughly test them in all seasons across all climates.
Keep in mind that it is normal for the gel packs to be slightly melted by the time they arrive. This is because they release cold air into the box as they melt. The cold air does dissipate quickly when you open the box, so you should transfer the meals to the fridge immediately.
Is your packaging recyclable?
Here is how to recycle and dispose of packaging materials:
Boxes – Break down the box and place it curbside with your recycling.
Insulation – Cotton insulation should be discarded in the trash. Gel packs – The gel packs are non-toxic and reusable! The contents of our gel packs are made of 99% salt water and 1% sodium polyacrylate. You can dispose of them by draining the gel into the trash. To avoid clogging your pipes, please don’t put the contents of the ice packs in your sink or toilet. If you’d like, you can also donate them locally to a Local Food Bank, Meals on Wheels, Girl Scouts or Boy Scouts of America. The plastic film should not be curbside recycled, but you can find more information about where to recycle it here: www.plasticfilmrecycling.org.
Food containers – our food containers are BPA-free recyclable plastic #1. Be sure to rinse them thoroughly!
We’ve worked hard to find effective shipping methods that aren’t wasteful. If your town doesn’t recycle certain materials, or you’re interested in other options, check out Earth911.com for a list of recycling facilities near your area.
My gel packs were not fully frozen upon arrival. Is the food safe?
It’s normal for the gel packs to be slightly melted by the time they arrive. They release cold air into the box as they melt. The insulation we use keeps our boxes (and the contents within) at refrigerated temperatures for a long time. We’ve thoroughly tested them in all seasons and across all climates.
The cold air does dissipate quickly when you open the box though, so you should transfer your meals to the fridge immediately.
Meals should arrive at a temperature of 41 degrees Fahrenheit or below. If your meals arrive above this temperature, please discard the meals and contact our Customer Experience Team.
Do I need to be home to receive my meals?
You do not need to be home to receive your meals! We ship our meals in insulated boxes with gel packs that will keep the box at refrigerated temperatures for quite a long time!
What time of day will my meals arrive?
The delivery window for all of our carriers is from 8 AM to 8 PM on every Tuesday. Most likely, the meals will be waiting at your door when you return from work!
Are you FDA approved?
Our kitchen and meal packaging facility fall under the jurisdiction of and are fully licensed and inspected by the State of Michigan and County Health Department similar to restaurants and large food prep/commissaries, such as hotels and hospital kitchen facilities. The Health Department’s permitting standards mirror those of the FDA and USDA and add additional requirements as appropriate for the specific type of facility and products being licensed.
We take this responsibility seriously and always meet or exceed the ongoing guidance from the experts at CDC, FDA, USDA and Health Departments across all aspects of our business and are taking extra precautions to provide further assurance to our customers.
Our kitchen and production facility undergoes a full, “deep” sanitation daily as well as multiple sanitation cleaning of all equipment throughout the day.
Employees are given a health screening as they arrive at work and are sent home if they are ill; all employees properly wash their hands every time they enter a food production area and always wear gloves and masks when they handle food. They are provided clean coats, which are changed at specific times during each day. Hair and beard nets have always been worn throughout our production facility with 100% compliance.
We operate with robust quality and food safety protocols which are designed specifically for our facility. And of course, our kitchen adheres to USDA cooking/cooling temperature requirements.
Employees who pack your weekly order wear masks and gloves when handling the packaged meals and equipment is regularly wiped down and sanitized.